Frequently Asked Questions

Invoxa is an online invoice maker for freelancers and small businesses. You create invoices, estimates and purchase orders in the web app at app.invoxa.com or in the iPhone and Android apps, add your logo, items and taxes, and send them to clients as a link or PDF. Clients open the document in their browser and, if you connected Stripe, pay by card, Apple Pay or Google Pay; the invoice is then marked paid automatically. Payments that arrive another way you record yourself, and reports show what you have billed and collected.

Yes. Invoxa is made for freelancers, contractors and small businesses who want professional invoices without full accounting software. Add your logo and business details and you can send your first invoice, estimate or purchase order in minutes. One plan, Invoxa Pro ($5.99 a month or $59.99 a year), covers unlimited documents and clients, with a 7-day free trial. Invoxa has no time tracking, expense tracking or team accounts, so if you need those, use it alongside other tools.

Yes. Invoxa Pro comes with a 7-day free trial with every feature, once per account. On the web you choose a plan and add a card at checkout; nothing is charged during the 7 days, and the plan starts after them unless you cancel before the trial ends. In the iPhone and Android apps the trial runs through the App Store or Google Play, and you cancel it in your store subscriptions. After the trial, Invoxa Pro costs $5.99 a month or $59.99 a year. Questions during the trial? Write to support@invoxa.com.

You make a professional invoice in minutes in a browser or on your phone, with your logo, and with taxes, discounts and totals calculated for you. Clients open it from a link and can pay online by card, Apple Pay or Google Pay through Stripe, and you see when they have opened it. Invoices, estimates and purchase orders live in one place, an estimate becomes an invoice in one click, and reports show sales, payments, taxes and who still owes you. One plan covers everything, with no limit on documents or clients.

Go to app.invoxa.com/signup and sign up with your email and a password, or continue with Apple or Google. A short onboarding asks for your business details, and then you can start the 7-day free trial of Invoxa Pro. You can also begin in the invoice generator and create the account when you save or send your first invoice, or sign up in the Invoxa app on iPhone or Android.

Yes. The web app at app.invoxa.com works in mobile browsers and has a layout for phones, so you can create, send and track invoices from any phone. You can also use the Invoxa app: on iPhone from the App Store, on Android from Google Play.

Yes, for iPhone and Android: Invoice Maker Invoxa on the App Store and on Google Play. It creates and sends invoices, estimates and purchase orders and uses the same account as the web app at app.invoxa.com.

Invoxa has one plan, Invoxa Pro, billed monthly ($5.99) or yearly ($59.99). If you subscribed on the web, switch between monthly and yearly billing or cancel in Settings > Manage subscription; Stripe prorates the difference when you switch. If you subscribed in the iPhone app, change or cancel it in your Apple ID subscription settings; if you subscribed in the Android app, in your Google Play subscriptions.

Open Clients and add a client with their name, email, phone, billing and shipping addresses and notes; you can also add one while you create a document. Select a client in the list to edit their details and see their invoices, estimates and purchase orders and what they still owe.

Yes. In Settings > Document design, upload your logo, pick one of 8 templates and set your brand color; invoices, estimates and purchase orders all use them. In the document settings you can also rename labels, add custom fields, choose which columns to show, and set a default comment and terms and conditions.

Create a new invoice, pick a client or add one, and add items with quantity and rate. Apply taxes, a discount or a deposit if you need them, and preview the result. Then send it: Invoxa emails your client a link to the invoice, or you can download a PDF, print it or copy the link. You can try it without an account in the invoice generator.

Yes, two kinds. In the app you choose one of 8 designs (Modern, Refined, Essential, Professional, Clean, Minimal, Bold and Structured) and add your logo and brand color; invoices, estimates and purchase orders share the design. On this site you can also download free Word and Excel templates for 18 industries from the invoice templates page.

Yes. Open an invoice, switch on Recurring invoice, and choose how often (every week, every 2 weeks, every 3 weeks or every month) and on which weekday. On that schedule Invoxa creates a new draft copy of the invoice for you to check and send. Recurring invoices are not sent to the client automatically.

Every invoice shows its status (draft, sent, viewed, partially paid or paid) and its balance due, and you see when a client opens it. Card payments through Stripe mark the invoice paid automatically. For bank transfers, cash or checks, use Record a payment (partial payments are fine) or Mark as paid. The payments reports and the customer aging report show what came in and what is still owed. Invoxa does not send automatic payment reminders.

Online, once you connect your Stripe account, clients pay through Stripe with the methods you turn on in your Stripe Dashboard: cards, Apple Pay, Google Pay, and bank debits such as ACH where Stripe offers them. The money goes to your Stripe account. Invoxa does not take PayPal or cryptocurrency payments. For bank transfers, cash or checks, put your bank details in the invoice's payment instructions and record the payment in Invoxa when it arrives.

Yes, once you connect your Stripe account in Settings > Payment. Your invoices then get a pay button: clients pay online by card, Apple Pay or Google Pay through Stripe, the money goes to your Stripe account, and the invoice is marked paid (or partially paid) automatically.

Yes. You can invoice in any of 119 currencies. Choose the currency in Settings > Company; your invoices, estimates and purchase orders use it and show its symbol. Invoxa does not convert amounts between currencies or apply exchange rates, and a currency cannot be set per client.

Invoxa gives you the fields most tax invoices need: your business name, tax number and registration number, the client's details, a unique invoice number, issue and due dates, itemized lines, tax rates and an optional tax summary. Whether an invoice is compliant depends on your country's rules, so check what your tax authority asks for (see our guides for the UK, Australia and Canada) and fill in those fields. Invoxa does not submit invoices to government e-invoicing systems.

You add the rates you charge (for example VAT 20%, GST 10% or a state sales tax) in Settings > Taxes, as exclusive (added on top) or inclusive (already in the price). Apply them to single items or to all items, and Invoxa calculates the tax on each line, the totals and an optional tax summary; the taxes report adds it up for any period. Invoxa does not look up rates by location, validate VAT numbers or apply the EU reverse charge for you: for a reverse-charge sale, leave the tax off and add the required wording to the invoice.

Your documents are stored in your Invoxa account, and you can open them from the web app or the iPhone and Android apps. To keep your own copy, download any invoice, estimate or purchase order as a PDF, and export your invoice, estimate and purchase order lists as CSV files. The sales reports, the sales journal and the customer aging report download as CSV too. Invoxa has no automatic backup to your own cloud storage.

Invoxa's reports help at tax time: sales by client, date and item, a sales journal, customer aging and, in the iPhone and Android apps, a taxes report with the tax you charged by month or quarter and by rate. Set the period you need; the sales reports, the sales journal and customer aging download as Excel spreadsheets for your accountant. Invoxa does not track expenses, so it has no profit and loss statement, and it does not prepare or file tax returns.

Open Invoices and filter by status (sent, viewed, partially paid) and due date; each invoice shows its balance due. The customer aging report groups what clients owe by how long it is overdue and downloads as CSV. You also see when a client opens an invoice. Invoxa does not send automatic reminders, so resend the invoice yourself when a payment is late.

Yes, through your old invoices: open Settings, then Import documents, and drop your invoices as PDF files, photos or screenshots. Invoxa reads the clients, items, amounts, dates and payments, you check them, and the clients and items are created with the invoices (see import your invoices). There is no CSV or Excel import yet. You can also add clients in Clients, or on the spot while you create an invoice, estimate or purchase order.

Yes. Export your clients, items and invoices from the other app as CSV or Excel, then in the Invoxa web app open Settings → Import documents → From another app, pick the app and upload the file. Invoxa knows the exports of Wave, Zoho Invoice, FreshBooks, Invoice2go, Invoice Simple, Invoice Ninja, Square Invoices, PayPal and Invoice Fly and maps their columns; any other spreadsheet works too, and you can change the mapping of a column yourself. You check every invoice before it is created. The export steps for each app are on switch to Invoxa; old invoices without a spreadsheet can be imported from PDF or photos.

Yes. In the web app open Settings, then Import documents, and drop your old invoices, estimates and receipts as PDF files, photos or screenshots (up to 10 MB and 30 pages each). Invoxa reads the number, dates, client, line items, totals and whether the invoice was paid; you check each document, fix anything read wrong, and import. The clients and items are created along the way, existing ones are matched instead of duplicated, paid invoices get their payment, your numbering continues after the highest number, and the original file stays attached. Nothing is emailed to your clients. Details on import your invoices.

Not yet. Invoxa does not send automatic payment reminders. To follow up, filter your invoices by status and due date, or open the customer aging report to see who owes what and for how long, then resend the invoice to the client by email. You can see whether the client has opened it.

There is nothing to set up: Invoxa has no client portal with logins. Each invoice, estimate and purchase order you send has its own link. Your client opens it in a browser without an account and can view, print or download it, see attachments and, if you connected Stripe, pay by card, Apple Pay or Google Pay. Estimates can be approved, rejected or signed from the same page.

The web app and the iPhone and Android apps connect to Invoxa only over encrypted HTTPS. Passwords are stored as salted hashes, never as plain text, and you can sign in with Apple or Google instead. Client card payments happen on Stripe's payment page, so card numbers never reach Invoxa. We suspend accounts used for fraud; the Security page explains how to check that an invoice email is genuine.

Invoxa uses your account details, your clients and your documents to run the service; the Privacy Policy lists what we collect, why, and who we share it with. Card payments from your clients are processed by Stripe on its own page, so card numbers never reach Invoxa. Depending on where you live, you can ask to access, correct or delete your personal information by writing to support@invoxa.com.

Invoxa is a tool that businesses use to send their own invoices, so the invoice comes from the business named on it, not from Invoxa. Real Invoxa document links start with https://app.invoxa.com/ and end with /client, and Invoxa never asks for passwords or card details by email. If you do not recognize the business or the purchase, do not pay. See how to check an invoice and report phishing.