How to delete your Invoxa account

Invoxa (the Invoice Maker Invoxa apps for Android and iOS and the web app at app.invoxa.com, by Genio Group, Inc.) lets you delete your account and all of its data yourself, at any time. You do not need the app installed to do it.

In the web app

1. Sign in at app.invoxa.com.
2. Open Settings → Profile and choose Delete account.
3. We email a 6-digit code to your account address. Enter it to confirm.

In the mobile app

Open the More tab, choose Delete account, and confirm with the 6-digit code we email you.

By email

If you cannot sign in, write to support@invoxa.com from the email address of your account and ask us to delete it. We confirm the request by email and delete the account within 3 business days.

What is deleted

Your account and everything attached to it: your business profile, clients, items, invoices, estimates and purchase orders, uploaded logos, signatures and attachments, email templates, payment records, push notification tokens and your analytics profile. The deletion is immediate; copies in our database backups expire within 14 days.

What deletion does not do

• It does not cancel a subscription bought through Google Play or the App Store. Cancel it in your Google Play subscriptions or your Apple ID settings, otherwise the store keeps charging you.
• It does not remove the documents you already sent: your clients keep the emails and PDFs they received.
• Payments your clients made through Stripe stay in your own Stripe account; Invoxa never held them.

Details on the data we process are in our Privacy Policy.